Our Delivery Options

All the products in our shop are custom made products, so each requires some assembly time before they can be dispatched. Details of delivery costs and times are shown below, based on working days for assembly from Monday to Friday. Next day delivery excludes Saturdays and Sundays. Unfortunately we can not deliver to PO Boxes & BFPO Boxes due to size restrictions.

Currently we can only deliver to the UK and Ireland for online orders, but please contact us directly if you would like to order from abroad and we can provide a delivery quote.

Price of OrderExpress Delivery Cost (UK Only)
Under £25 £3
£25 and above to £35 £4.20
£35 and above to £100 £5.99
Over £100 FREE
Price of OrderExpress Delivery Cost (Ireland Only)
Under £50 / €60 £7.20 / €8.40
£50 / €60 and above to £100 / €120 £14.40 / €16.80
£100 / €120 and above to £150 / €180 £18 / €21.60
Over £150 / €180 FREE
Price of OrderExpress Delivery Cost (Europe)
Under £50 / €60 £7.20 / €8.40
£50 / €60 and above to £100 / €120 £14.40 / €16.80
£100 / €120 and above to £150 / €180 £18 / €21.60
Over £150 / €180 FREE

Euro prices above are approximate. Please use an online converter to find out the current exchange rates.

Product DescriptionAssembly TimesDelivery TimesTotal
Print Only, Gift Shop Items 1-2 days Next day 3 days
Framed Prints 3-4 days Next day 5 days
Canvas Prints (framed & unframed) 4-5 days Next day 6 days
Canvas Prints Hand Embellished (includes drying time) 9-10 days Next day 11 days

Please add 3-5 working days for delivery time for Ireland and Europe

Shipping & Delivery FAQs

(Please click to expand for more information)

Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Will you deliver to my work address?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

How will I know if my order has been dispatched?

After you hit the Submit button you will receive a message confirming the Order ID. You will also receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive. A second email will be sent once your order has been completed and dispatched.

I have received a faulty item, what should I do?

Please return the item to us following the same procedure as in ‘How do I return an item'. If you are returning all items ordered place a note inside the parcel stating the reason for the return, and you will be refunded the delivery costs as well as the item.

An item is missing from my order

Regrettably mistakes can happen. Sometimes we don't send everything you've ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.

If the packing note states an item should be in your parcel but it is not, please contact us at [email protected] within 7 days of receiving the order, and we will try to rectify the mistake as quickly as possible.

I have received an incorrect item in my order, what should I do?

If you have received an incorrect item in your order, please contact us at [email protected] within 7 days of receiving the order. We will then advise on how to proceed with the return. Please include as many details as possible about the error in your email.

What is your returns policy?


Almost all the products on our web site fall into the category of custom made products. Where a custom made product has been supplied correctly, we are not able to provide any exchanges or refunds for any reason whatsoever.

We take great pride in the quality of our products, however we can not accept returns if you are unhappy with the materials used. You must contact us prior to ordering if you want to check any of the materials we use for our frames. Or you can visit the gallery to choose your frame in person.

When you place your order, you will have 1 hour from the time you placed the order to make changes or cancel the order. To meet our assembly timings we could commence work on your order exactly 1 hour after placing your order, once we have started work on your order you will not be able to cancel or amend your order for any reason whatsoever.
Whilst the photos of our frames are highly accurate, some frames may appear different on your computer monitor, or the angle of the photo may not show the full frame. We are not able to accept returns of made to measure frames where you are not happy with the finish of the frame.

Goods can be returned to us for a refund for the following reasons:

  • If product is faulty.
  • If the wrong item has been dispatched.

If the goods you receive are faulty or the wrong or incorrect item has been dispatched please email [email protected] within 7 days of receiving the order and supply us with the nature of the fault along with your name and order number, we will then contact you to discuss a resolution.





Orme Galleries makes every effort to ensure you are 100% happy with the art and framing you purchase from us. In the unlikely event an item is damaged, we offer a 14 day Returns Policy on non-custom made items such as; gift-ware and pre-made prints. In this time, we can offer either a repair, exchange or full refund.

Please note that items will not be accepted unless we are satisfied the work is damaged (in-store) or defective.

It must be the buyer only that returns the product and the receipt/ E-receipt must be presented at the time of return, or we cannot apply the refund process.


The standards at Orme Galleries is important to all our employees and we aim to make sure our art work is in impeccable condition. However, if you are unhappy with any aspect of your order, please let us know straight away. For custom-made frames, we will ask you to check the work thoroughly before taking it away. If you confirm you are pleased with the final product, we will kindly ask you to sign a waiver to confirm this.

Should you have any further questions please head to our store, a member of staff will be happy assist you.

How do I return an item?

You can return your items purchased online to us by post.

Please note it is very important to include your order number, name and contact details with the return. Failure to do this will result in a delay in processing your return.

You will need to pay the appropriate post charge, please make sure you obtain a receipt as proof of post and keep this until your refund is confirmed.

International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains 'returned goods' or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you.