Shopping

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How do I search for a product?

You can browse for the product you want by selecting ‘SHOP FOR ART’ from the main menu and choosing which artist and type of product for are looking for; original artwork, print (open or limited editions) or gifts from our giftshop (mugs, coasters, placemats and cards are available printed with the most popular works from each of our artists). You can also then narrow down your search by ‘collection’, ‘price’ or ‘colour’ using our shop by menu on the left hand side of the shop pages.

I have just placed an order, can I amend or cancel it?

When you place your order, you will have 1 hour from the time you placed the order to make changes or cancel the order. To meet our assembly timings we could commence work on your order exactly 1 hour after placing your order, once we have started work on your order you will not be able to cancel or amend your order for any reason whatsoever as our products are all custom made. For more information please see or ‘Shipping & Delivery FAQs’ using the link on the left of this page.

Unfortunately after this time you will be unable to amend an order; this includes changing the size/colour of an item, removing an item, changing the delivery address or any payment methods.

I have a discount code, how do I use it?

Please enter your discount code in the discount box when going through the checkout process. Please make sure that you select the ‘update’ button for this to be applied to your order. Please note that only one discount code can be used per order and discount codes cannot be redeemed when buying gift vouchers.

How do I pay for an order?

We like to give you plenty of payment options, so you can use any of the cards listed on the site or alternatively you can pay through PayPal. We also take security very seriously, so you have peace of mind that your details will be safe with us.
All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.
Cards accepted: VISA, VISA DEBIT and MASTERCARD. We also accept payments via PAYPAL.

What currencies do you accept?

You can pay using UK Pound Sterling (GPD)

Do you have a shop?

We have a gallery and photographic studio based in Manchester, to find out more or how to contact us visit the Contact Us page.

Account

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How do I change the details on my account?

Once you have signed up, you will be able to log into My Account anytime you want and from here you can change your password, email address and postal address details if you need to.
If you haven’t visited us in a while, it’s worth checking My Account to make sure all your details are up to date.

Do I need to create an account to shop with you?

No you do not have to set up an account, you can use our express guest checkout option. But creating an account does make it easier to buy from us again as you will not have to fill in your details every time you shop. Setting up your account is quick and easy, it can be done before you start browsing or when you come to checkout.

How do I get a trade account?

If you are a business customer and would like to apply for a trade account with us, you can submit your details here. After reviewing your account application, if approved, you will be supplied with login details.

Please note: Unfortunately only trade customers can have a trade account. If you have any other questions about our trade accounts please contact us at enquiries@eanthonyorme.co.uk

Technical

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Is it safe to order online?

Yes. We use a secure payment gateway called SagePay, which offers you the highest level of security to protect businesses and shoppers from data theft and fraud.

We use industry-standard encryption systems for potentially sensitive information such as your name and address. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.

I am having problems buying from your site

If you are having technical problems, please get in touch with us at enquiries@eanthonyorme.co.uk and we will endeavour to help you. To help us solve the issue for you, please include as many of the following details as possible:
o Your Operating System (e.g. Windows XP, Mac OS 9.0)
o Internet Browser (e.g. Internet Explorer 8, Firefox 3.5)
o What page you were trying to access
o What time the problem occurred
o Please cut and paste into the email any error message that appeared on the screen.

My payment has been declined

Don't worry. This can happen for a number of reasons. If you have ample funds in your account, it's most likely you entered one of the card digits incorrectly. You can also try checking the details of your billing address to ensure it is the same one to which the card is registered.

If the problem persists, try entering the details of another card.